FAQ

Riffer Music is a community marketplace that empowers everyone to explore and book local musicians for any location and occasion. Musicians represent themselves. We facilitate a platform that enables private individuals and businesses to explore and directly book local artists to perform live at their private event or venue.

We are not an agency platform and we do not curate or represent musicians. We facilitate and motivate diversity at all levels. We do not charge sign-up fees or subscription fees because we want to encourage our artists to sign-up and benefit from the service we provide.

We bring security to the process of booking live events by facilitating direct payments, refunds, dispute claims and online contracts between the customer (Event Manager or Venue) and the Artist.

Through our unique search engine you can find and short-list artists that are suitable for your event. You can search by:

• Location
• Music Genre
• Dates
• Reviews
• Price
• Keywords

Arrange all the concert details through our direct messaging system. Send a booking request and pay securely online in just a few minutes. Once the booking has been accepted you will receive a booking confirmation email. You can always look up active and past bookings on your dashboard. We make sure that the payment is released after the gig is completed. By doing this we protect both the Artist and the Venue in case of a cancellation.

With Riffer Music you’re in control of your gig from start to finish.

You can watch the introduction video here: https://youtu.be/z2DT8j-Pj1A

Riffer Music is for bands, musicians, DJs, solo-artists, and anyone looking to hire them (event managers, venues, festival managers, promoters, music industry pros, event planners, wedding planners, party planners, music instructors and individuals).

You can register for free by clicking here.

Registration is totally free! There are no subscription fees and no sign-up fees. We want to build the biggest community of local artists by keeping it free for our community.

Yes, to register you must 18 years or older.

Riffer Music is a community marketplace filled with many talented and undiscovered musicians that play all kinds of music. From DJs to Rock Bands to Folk Music we cover all genres. Whatever you are looking for you will be able to find it here!

You can book an artist at least 6 days before the date of the event. This is to avoid possible problems with the organization of the event and to ensure that what you pay is settled in our account so that security is maintained.

Riffer Music verifies all of its artists to ensure that they are real. To further enhance the safety of your interactions, we recommend that you keep your conversations within the Riffer Music platform and avoid sharing personal or business information through external communication channels. All payments made through Riffer Music are also processed through a secure payment platform, giving you peace of mind that your transactions are handled with the utmost care and security.

You can manage your bookings by logging into your Profile Manager account, clicking on your name in the top right corner, and then click on “Bookings”.

Absolutely. Payments are processed by Stripe, a payment platform that exceeds the most stringent industry standards for security. Have a read of Stripe’s security features. Riffer Music will hold the payment in Stripe to be distributed to the Artist after the performance is finished. To avoid issues with an Artist potentially not showing up for some unforeseen circumstance (weather, family events, etc.) we recommend that the Venue or Event Manager dispute the payment before the booking date ends. You may not receive a refund if the dispute is not created with in 24 hours of the booking end date.

Stripe is the second largest payment gateway in the world used by big companies such as Twitter, Amazon, Spotify, and Airbnb. They power transactions for some of the world’s largest businesses such as Twitter, TaskRabbit, and Squarespace. We use Stripe to keep your payments safe and secure. It’s free to join; you simply need to connect it to your profile. You can do this as part of our sign-up wizard or at any time from your dashboard. Once that’s complete, musicians’ profiles will be live and they can accept requests and apply for gigs.

Learn more here: www.stripe.com

As soon as the booking is accepted by the Artist you will have 24 hours to reserve the funds for the event including any and all fees associated with the booking before the reservation expires. All payments are processed using Stripe which has been fully integrated with our platform. Stripe is one of the World’s leading payment platforms and they accept all major credit and debit cards. Artists will receive their payment within 24 hours after the concert date as long as there are no disputes. If a dispute is not created with in 24 hours of the event end time (including no-shows) then a partial reversal of funds will not be possible. It is important that any disputes filed occur no later then 24 hours after the booking end time.

Stripe supports the following countries: the United States, Australia, Austria, Belgium, Canada, Czech Republic Denmark, Estonia, Finland, France, Germany, Greece, Hong Kong, Ireland, Italy, Japan, Latvia, Lithuania, Luxembourg, the Netherlands, New Zealand, Norway, Poland, Portugal, Singapore, Slovakia (Slovak Republic), Slovenia, Spain, Sweden, Switzerland, and the United Kingdom.

The official currency of Riffer Music is the US Dollar ($).

Don’t worry what is due will be transferred from Riffer Music to the Musician Stripe account within 24h after the concert date and time. From this moment, the transaction is in the hands of Stripe. All new Stripe accounts have a 7-day delay on the first payment. To learn more, see the official Stripe website.

As you know if you are a club owner or venue you need a license to play music. We have partnered with Soundreef! They are an international collecting company active in more than 20 countries. They are offering the easiest way to pay your license online without spending time filling out paperwork and going to your local city office.

We want to simplify as much as we can for concert venues. We know that you don’t want to spend tons of time on licensing so we chose the best partner to help simplify that process for you. To find out more click here.

If you are already using a collecting company then you are all set! You can find a list of companies here if you are not familiar.

Soundreef Ltd is a UK company incorporated in 2011 and controlled by Soundreef S.p.A.

Soundreef Ltd licenses its members’ music to users in over 20 countries gathering and distributing royalties on behalf of songwriters and publishers. They provide an alternative to traditional copyright collection societies. Soundreef ltd is an Independent Management Entity (EU Directive 2014/26/EU), listed as a licensing body on the website of the UK Intellectual Property Office. Soundreef ltd offers similar services to those offered by national Collective Management Organizations (CMOs) such as SGAE, GEMA, SIAE, and SACEM. The company administers over 150,000 songs throughout the world to provide music for tens of thousands of business users.

Learn more here: www.soundreef.com

We kindly suggest to all of our customers that they register on Soundreef to simplify organizing their event. If you don’t want to register you can still use our services and pay the royalty fees to your collection agency.

List of copyright collection companies by country.

The Artist should provide their own equipment. In some cases, the Venue may provide things that the Artist normally would not have to bring like a soundboard or PA system. We ask that you arrange these particular details with the Artist using our site chat to avoid any confusion or misunderstandings at the time of the performance. We encourage open dialog between the Venue and the Artist at all times.

Yes. We can facilitate a partial refund (excluding Riffer Music fees) if you experience an issue with the Artist. A dispute will need to be created and must be filed no later than 24 hours after the booking end time or the funds will be transferred to the Artist. Please read our “Cancellation Policy”.

Booking cancellations are not tolerated unless there are extenuating circumstances. Please note the Riffer Music fees are non-refundable. This reflects poorly on the Artist within our community and we take cancellations or no-shows very seriously. The artists will face penalties as well as possible profile suspension. Please read our “Cancellation Policy”.

Booking cancellations are not tolerated unless there are extenuating circumstances. Please note the Riffer Music fees are non-refundable. Therefore, we kindly ask that you stay in constant communication with the Artist to prevent misunderstandings. In the event of an unforeseen circumstance (we understand plans change) the entirety of the Artist fee will be refunded to the Venue after the dispute is reviewed by our team. Please read our “Cancellation Policy” and understand disputes must be filed no later than 24 hours after the booking end time.

To delete your Riffer Music account, follow these steps:

1. Click on your account name in the top right corner of the page.
2. Click on “Settings”.
3. Click on “Delete Account”.

If your account was created using a social media login, please send an email to info@riffermusic.com to request account deletion.

Riffer Music is a community marketplace that empowers everyone to explore and book local musicians for any location and occasion. Musicians represent themselves. We facilitate a platform that enables private individuals and businesses to explore and directly book local artists to perform live at their private events or venue.

We are not an agency platform and we do not curate or represent musicians. We facilitate and motivate diversity at all levels. We do not charge sign-up fees or subscription fees because we want to encourage our artists to sign-up and benefit from the service we provide.

We bring security to the process of booking live events by facilitating direct payments, refunds, dispute claims, and online contracts between the customer (Event Manager or Venue) and the Artist.

Through our unique search engine, you can find and short-list artists that are suitable for your event. You can search by:

• Location
• Music Genre
• Dates
• Reviews
• Price
• Keywords

You set up an Artist profile after you’ve created an Event Manager profile to manage all of your Artists/Bands. You can list as many Artists/Bands associated with your Event Manager profile as you’d like!

For instance, maybe you are in a band and play full shows with the whole crew. In this situation, you would make one band profile at the hourly rate you desire for the entire group. However, maybe you play acoustic shows with just you and one other person from the band and you’d like to charge a little less for those smaller performances. You would then create a second Artist profile for “Just the Two of Us” at the hourly rate you desire. The same can be said for solo-artist performances.

Arrange all the concert details through our direct messaging system. Once you accept a booking request you will receive a booking confirmation email sent to your email address. You will always be able to look up active and past bookings through your dashboard on Riffer Music. We will charge the Event Manager at the time of the booking and we will release that payment to you 24 hours after your performance. You can pack up your equipment and relax! No more chasing down people for cash and no more negotiations with venues after the performance!

With Riffer Music you’re in control of your gig from start to finish.

You can watch the introduction video here: https://youtu.be/z2DT8j-Pj1A

Riffer Music is for bands, musicians, DJs, solo-artists, and anyone looking to hire them (event managers, venues, festival managers, promoters, music industry pros, event planners, wedding planners, party planners, music instructors and individuals).

You can register for free by clicking here. You can watch the video tutorial here: https://youtu.be/fbCI0uTiv-s

Registration is totally free! There are no subscription fees and no sign-up fees. We want to build the biggest community of local artists by keeping it free for our community.

Yes, to register you must be 18 years or older.

Your account will be verified through Stripe.

You can be booked at least 6 days before the date of the event. This is to avoid possible problems with the organization of the event itself and to make sure that what you request as payment is safe in our account.

You can manage your bookings by logging into your Profile Manager account, clicking on your name in the top right corner, and then clicking on “Bookings”.

For the safety of both event planners and musicians, we recommend keeping all communication and transactions within the Riffer Music platform. This, combined with our secure payment system, ensures that all your interactions on the platform are safe and protected. By using Riffer Music for all your communication and payment needs, you can feel confident that both your information and your transactions are in good hands.

Absolutely. Payments are processed by Stripe, a payment platform that exceeds the most stringent industry standards for security. Have a read of Stripe’s security features. Riffer Music will hold the payment in Stripe to be distributed to the Artist within 24 hours after the performance is finished.

Stripe is the second largest payment gateway in the world used by big companies such as Twitter, Amazon, Spotify, and Airbnb. They power transactions for some of the world’s largest businesses such as Twitter, TaskRabbit, and Squarespace. We use Stripe to keep your payments safe and secure. It’s free to join; you simply need to connect it to your profile. You can do this as part of our sign-up wizard or at any time from your dashboard. Once that’s complete, musicians’ profiles will be live and they can accept requests and apply for gigs.

Learn more here: www.stripe.com

The Event Manager or Venue will be charged at the time of booking. They will have to make the payment and reserve the funds to be paid out to you the Artist within 24 hours of the booking being accepted or the booking will be canceled. All payments are processed using Stripe which has been integrated into our platform. Stripe is one of the World’s leading payment platforms and accepts all major credit and debit cards. Your full payment and transfer of funds will occur within 24 hours after the booking end time. You can rest assured that your payment will be made in full with no fees to you the Artist while you pack up your equipment and meet with your fans.

Stripe supports the following countries: the United States, Australia, Austria, Belgium, Canada, Denmark, Estonia, Finland, France, Germany, Greece, Hong Kong, Ireland, Italy, Japan, Latvia, Lithuania, Luxembourg, the Netherlands, New Zealand, Norway, Poland, Portugal, Singapore, Slovakia (Slovak Republic), Slovenia, Czech Republic, Spain, Sweden, Switzerland, and the United Kingdom.

The official currency of Riffer Music is the US Dollar ($)

Any payments processed through our payment processor, Stripe, in a different currency will be converted to USD at the current exchange rate (as of the day of the transaction). The payment processor automatically recognizes your country and will provide the best exchange rate for the bank account information you provided during registration. Any additional fees for currency conversion will be handled by Stripe, and the exact amount may vary depending on the exchange rate at the time of the payment.

What is due will be transferred from Riffer Music to your Stripe account within 24h after the concert date and time. From this moment, the transaction is in the hands of Stripe. All new Stripe accounts have a 7-day delay on the first payment. To learn more, see the official Stripe website.

Venues are responsible for paying license fees. We have partnered with Soundreef, an international collecting company active in more than 20 countries. They are offering the easiest way to pay your license online without spending time filling out papers and going to your local city office. Since you too will have to fill in which songs you performed during the event we suggest that all artists register on  Soundreef.

We want to simplify as much as we can for the Venues so they will book Artists more frequently.

Soundreef Ltd is a UK company incorporated in 2011 and controlled by Soundreef S.p.A.

Soundreef Ltd licenses its members’ music to users in over 20 countries gathering and distributing royalties on behalf of songwriters and publishers. They provide an alternative to traditional copyright collection societies. Soundreef ltd is an Independent Management Entity (EU Directive 2014/26/EU), listed as a licensing body on the website of the UK Intellectual Property Office. Soundreef ltd offers similar services to those offered by national Collective Management Organizations (CMOs) such as SGAE, GEMA, SIAE, and SACEM. The company administers over 150,000 songs throughout the world to provide music for tens of thousands of business users.

Learn more here: www.soundreef.com

The Artist should provide their own equipment. In some cases, the Venue may provide things that the Artist would normally bring to a smaller event like a soundboard or PA system. You also have the ability to upcharge and add extras on your Artist profile for certain equipment like a PA system or lighting. We ask that you arrange these details with the Venue or Event Coordinator using our site chat to avoid having any issues at the time of your performance. We encourage open dialog between the Artist and the Venue.

Since the Artist doesn’t have to put any money down or pay any service fees there’s nothing to refund.

Booking cancellations are not tolerated unless there are extenuating circumstances. If a Venue or Event Manager cancels your event they will lose their Riffer Music fees. We kindly ask that everyone stays in constant communication with each other to prevent any misunderstandings. Please read our “Cancellation Policy”.

When you confirm a booking the event manager trusts that you will be professional and deliver on your commitment. Cancellations are not tolerated unless there are extenuating circumstances. Please remember that no compensation will be due and this may impact your reviews if you cancel after funds have been reserved for your performance. We kindly ask that you stay in constant communication with the Venue or Event Coordinator to prevent any misunderstandings. Please read our “Cancellation Policy”.

To delete your Riffer Music account, follow these steps:

1. Click on your account name in the top right corner of the page.
2. Click on “Settings”.
3. Click on “Delete Account”.

If your account was created using a social media login, please send an email to info@riffermusic.com to request account deletion.